
26
DISH Network’s Exchange
Programs
DISH Network offers two options if you need to replace
your remote control: the Advanced Exchange Program and
the Post Receipt Exchange Program.
Advance Exchange Program
The Advanced Exchange Program allows you to have
a replacement remote shipped immediately to you.
Depending upon where you live, the remote should arrive
within 3 to 5 business days. You will not have to return your
defective remote to DISH Network using this program.
A shipping charge will be applied for shipping the
replacement remote. This is a one-time fee based on
DISH Network’s competitive bulk shipping rates (additional
charges may apply outside the continental U.S.). This fee
will be charged to your billing account or valid credit card.
Post Receipt Exchange Program
The Post Receipt Exchange Program does require that
you send DISH Network the defective remote control at
your cost to determine if the equipment is covered under
warranty. To provide faster service, upon receipt of your
equipment you will be shipped a replacement. Your original
equipment will not be available for return.
If your equipment is not covered under warranty and can be
repaired, your billing account or credit card will be charged
the standard repair fee for the replacement. If damage to
the defective equipment is found, which DISH Network in
its sole discretion determines has voided the warranty, or
makes the equipment unrepairable, your billing account
or credit card will be charged the market price of the
replacement.
Accessory Warranty
An accessory is any DISH branded equipment,
displaying the DISH logo, excluding the receiver,
Smart Card, cables and hookups, and non-mechanical
components. A one-year warranty becomes effective
upon the activation of the DISH system or date of
purchase, if bought separately. If an accessory has an
expired warranty, you may purchase a replacement from
DISH or your local retailer.
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