Dish Basic Uživatelská příručka stáhnout pdf (Strana 29)

27

If You Need Help

1. Review this User Guide.

2. See Troubleshooting on page 23.

3. Visit mydish.com/chat for 24/7 support.

4. Call the Customer Service Center at

1-800-333-DISH (3474). Have the date of purchase

and your customer account number ready.

a. If the representative nds you should return the

remote control, you’ll get a telephone number

to call for a Return Authorization (RA) number.

Before shipping any equipment to us, you must

get a Return Authorization Number.

b. You must package returned equipment the

correct way. Follow the instructions the

representative gives you.

c. Write the RA number in large, clearly visible

characters on the outside of the shipping box

used to return the equipment.

To avoid confusion and misunderstandings, we

will return shipments without an RA number

clearly visible on the outside of the box to you

at your cost.

d. We will:

• Check the remote control, including whether

it is covered under the warranty.

• Replace any remote we nd is defective

with a new or refurbished remote, if the

defective remote is covered under the

warranty. We will ship the replacement

remote at our expense.

• If a defective remote is not covered under

the warranty, we will tell you. We may

assess you a at rate charge for a

replacement remote, including shipping

and insurance.

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